Changing old habits is hard. Whether those habits are tied to personal, health or professional growth, the path to ditching an old habit tends to be a journey, rather than a quick change. Habits are hard to break, often because they are part of a comfort zone. This is true for individuals and organizations.

Real estate transactions can be stressful experiences for buyers and sellers, so it’s no surprise that successful real estate companies are rooted in delivering superior customer service. Providing buyers and sellers a smooth experience amid one of the most important transactions of their lives makes a lasting impression. That’s one reason...

When considering innovation in the context of the title insurance industry, the evolution of data capture and data management techniques has been an instrumental part of the industry’s growth over the last several decades.

Companies that can trace their heritage back 130 years, like First American, are rare and for good reason. It takes a steadfast commitment to innovation to continually meet the needs of customers and remain ahead of the competition. Admittedly, title insurance, settlement services and risk solutions for real estate transactions does not conjure...

At their core, insurance companies help their customers navigate risk decisions. At First American, we help consumers, lenders and other customers navigate the risk involved in real estate transactions. It is not an overstatement to say that First American makes major, multi-million-dollar decisions about risk every single day when issuing...

A quick internet search for the “best customer experience books of 2018” returns an impressive list of rankings. Among the first 10 results, there’s a top 20 list, a top 13 list, a top 7 list as well as two different top 5 and top 10 lists, each from different sources. The point is that sheer volume of thought and content devoted to customer...