Innovation Blog | First American | Customer Experience (2)

Applying Decision Science to Title Insurance

By Mark Fleming on August 9, 2019

At their core, insurance companies help their customers navigate risk decisions. At First American, we help consumers, lenders and other customers navigate the risk involved in real estate transactions. It is not an overstatement to say that First American makes major, multi-million-dollar decisions about risk every single day when issuing title ...

Three Lessons From the Pursuit of a Better Real Estate Closing Experience

By Andy Cliff on July 23, 2019

A quick internet search for the “best customer experience books of 2018” returns an impressive list of rankings. Among the first 10 results, there’s a top 20 list, a top 13 list, a top 7 list as well as two different top 5 and top 10 lists, each from different sources. The point is that sheer volume of thought and content devoted to customer ...

Key Elements Powering the Evolution Toward a Digital Real Estate Transaction Closing

By Eddie Oddo on July 3, 2019

The process of closing a residential real estate transaction has remained relatively constant for decades. According to DataTree by First American, more than 56 million homes were sold between the year 2000 and 2015, the year before the large-scale advent of digital loan applications. If you purchased one of those 56 million homes, your experience ...

Innovation Center

Applying Decision Science to Title Insurance

Three Lessons From the Pursuit of a Better Real Estate Closing Experience

Key Elements Powering the Evolution Toward a Digital Real Estate Transaction Closing

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